Questions? We've got answers! Please read our FAQ below.

NETS VS. EZ-LINK

Which cards can I customize?

You can customize NETS FlashPay cards and EZ-Link Cards.

What is the difference between NETS FlashPay and EZ-Link?

Both cards are similar in function. Both can be used for transit (MRT, LRT, Buses) and in Car IU readers (ERP). For shopping NETS FlashPay is much more widely accepted than EZ-Link.

Is NETS FlashPay the same as NETS Cash Card?

NETS Singapore has discontinued the Cash Card and replaced it with the FlashPay card. The NETS FlashPay card does everything a NETS CashCard could do plus more.


PRICING

How much will it cost me to print X number of cards?

1 to 24 cards          $12 per card
25 to 49 cards    $9 per card
50 to 99 cards$8 per card
100 to 199 cards$7 per card
200 to 499 cards$6 per card
500 or more cards$5 per card


Prices include GST.

Multiply the number of cards you want to buy with the unit price listed above.

For example, if you want 120 cards it would be 120 x $7 = $840.

Or if you wanted 350 cards it would be 350 x $6 = $2100.

And if you wanted 600 cards it would be 600 x $5 = $3000.


Are the prices for NETS FlashPay and EZ-Link cards the same?

Yes they are the same price.

Do you charge by the color or for additional colors?

No we do not. There are no extra charges for colors.


PAYMENT

What payment methods do you accept?

We accept PayPal for orders up to 20 cards. Orders larger than this quantity require payment via PayNow or Bank Transfer.

Do you require full payment before the cards can be printed?

Yes. Since these are customized products, we require full payment to be made before we will print and deliver the cards.


DELIVERY

How will I get the cards?

All orders come with free shipping via Singapore Post.

How soon can I get the cards?

It usually takes 3 business days for us to print the cards, after which we mail them to you. Singapore Post takes 2 to 3 days to deliver the cards to you.

Can I self-collect my order?

Unfortunately no. Our production facility is not setup for self-collection.


TOPUP

I need a top-up for my cards. Is there an extra fee?

We do not charge a topup service fee for orders made via our website. Note that we can only topup orders with a minimum of 50 cards for NETS or 100 cards for EZ-Link.  There is no minimum topup amount for NETS and $3 minimum topop amount for EZ-Link.


How long does it take to topup the cards?

Topping up EZ-Link cards will add one week to your order delivery date. 

Topping up NETS FlashPay cards will add two weeks to your order delivery date.

Please keep these time frames in mind. They are set by EZ-Link / NETS and are out of our control.

Please do not assume we can rush this or make any exceptions.


CARD DESIGN AND PRINTING

I would like a NETS FlashPay card without the NETS logo. Is this possible?

No it is not. We must print the NETS logo on the front of the NETS FlashPay cards as per NETS requirements.

If you would like a card with no logo covering your artwork, consider an EZ-Link card instead. EZ-Link cards have no logos on the front of the card.

Can I print a design on the back of the card?

No, we can only print the front of the card. The back of the card has the artwork of the respective card vendor (NETS / EZ-Link).

What is the finish on the cards?

NETS FlashPay cards are glossy and EZ-Link cards are matte.

What is the expiry date of the cards?

EZ-Link cards expire after 5 years and NETS Flashpay cards expire after 7 years.

What are the image requirements?

Your image should be in JPG or PNG format with dimensions at least 1000 px wide by 625 px tall.

When designing your card, do not put any logos or text close to the edge of the card as it may get cut off during the printing process. We recommend a 30 pixel buffer from the edges. 

Click here to read more information on image requirements.

What is the DPI of your printer?

We print in 300 dpi.